Privacy Policy

Our Commitment to Your Privacy

Compliance Ready Pty Ltd (ABN 86 674 614 945) ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or engage with our emergency planning consultancy.

1. Information We Collect

1.1 Personal Information

When you submit a lead form, request a compliance audit, or engage our services, we may collect:

• Full name and position/title
• Business name and address
• Email address and phone number
• Industry and facility type
• Emergency planning compliance status

1.2 Technical Information

We automatically collect certain technical data when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL and search terms
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide our services: Generate compliance reports, conduct audits, deliver emergency planning consultancy
• Communicate with you: Respond to inquiries, send service updates, and provide customer support
• Improve our services: Analyze usage patterns and optimize our website and offerings
• Marketing (with consent): Send relevant compliance updates, industry insights, and service information
• Legal compliance: Meet regulatory requirements and enforce our terms of service

3. Data Storage and Security

3.1 Where We Store Your Data

Your information is stored securely in a PostgreSQL database on an Australian-based Virtual Private Server (VPS). We use industry-standard encryption and security measures to protect your data from unauthorized access, disclosure, or loss.

3.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, client records are retained for a minimum of 7 years in accordance with Australian business record-keeping requirements.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, payment processors)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize us to share your information

5. Marketing Communications and Opt-Out

If you have opted in to receive marketing communications, we may send you:

• Compliance tips and industry updates
• Service announcements and new offerings
• Educational content related to emergency planning

6. Your Rights Under the Privacy Act 1988

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. We use Google Analytics to collect anonymized usage data. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.